Privacy Policy

About this policy

This policy describes information collected through the CarMe website and its vehicle request, sell or trade, contact, payment-estimate request, credit application, and business application forms. CarMe provides automotive concierge assistance with finding and comparing vehicles, pre-negotiated pricing, and coordinating details through delivery.

Information you provide

Request and contact forms collect names, email addresses, phone numbers, vehicle preferences, buying or leasing needs, and the information you choose to include. Sell or trade requests can include vehicle identifiers, mileage, condition, lien information, and photographs. Payment-estimate requests can include the estimate inputs and contact details you submit.

Credit applications collect applicant contact details, Social Security Number, date of birth, residential history, employment history, income, vehicle interests, and application consents. Supporting documents can include a driver’s license, insurance ID card, and vehicle registration. Business applications collect business contact information, tax ID, officer names, titles and ownership percentages, and banking information.

How CarMe uses submissions

CarMe saves submissions for review, matches requests to customer records, assigns follow-up work, and uses the submitted contact information to respond and coordinate the requested service. Applicant confirmation emails acknowledge receipt; they do not include credit or business financial details or supporting documents.

Submitted information is also used for internal operational reporting and follow-up. Application processing, credit decisions, and vehicle transactions depend on the applicable providers and transaction documents.

Application review and service providers

The website uses Base44 for hosting, application data, file storage, authentication, and application email infrastructure. CarMe’s designated reviewers receive submission notifications. Credit notification recipients are verified CRM administrators; those notifications may include full application details, including Social Security Number and date of birth. Business notifications may include tax ID and banking details.

Uploaded credit documents are stored privately. Authorized administrators can access them through the restricted CRM for application review. Sell or trade photographs can also be included in reviewer notifications.

CarMe works with dealers to help customers explore vehicles and pricing. Credit applications include authorization for creditors to obtain credit reports and check credit and employment history. Before providing information to a transaction partner, ask your advisor which provider will receive it and review that provider’s applicable notices and agreements.

Website activity and browser storage

The website records page visits, visitor and session identifiers, traffic source, and referral or campaign information for website reporting. Browser storage is used to maintain these identifiers and referral context. Signing into the team portal uses the platform’s authentication functionality. External links and services, including Google review links, operate under their own privacy policies.

Communications

CarMe uses the email address and phone number you submit to respond to your inquiry. Credit applications include a separate contact-consent acknowledgment about customer-care calls and text messages. That acknowledgment states that mobile information is not shared with third parties or affiliates for marketing or promotional purposes, and describes STOP and HELP responses and potential message and data charges.

Access, corrections, and sensitive information

Contact CarMe using the details below to ask about information you submitted, request a correction, or discuss deletion or communication preferences. CarMe will review your request; this policy does not promise a specific retention period or that every record can be deleted in every circumstance.

Do not place Social Security Numbers or banking identifiers in ordinary contact messages. Use the designated application fields. Private storage and restricted administrator access do not guarantee that electronic transmission or storage is risk-free.

Changes to this policy

Changes will be reflected on this page with an updated effective date. Contact CarMe if you have questions about how your information is handled.